Privacy Notice

What we collect

If you use the contact form, we collect your name, email address, business name if you give one, and your message.

The chat assistant

The chat on this site is an AI assistant. We save each conversation, along with the page you started it on and how you arrived at the site, such as from an ad. If you give your name, email address or phone number in the chat, we save those too so we can follow up with you.

We don't store your IP address. Your browser keeps the conversation for the current visit, and remembers whether you've dismissed the chat greeting. We keep conversations for 90 days, or for a year if you left contact details, and then delete them. Please don't share passwords, account numbers or health information in the chat.

We also run demonstration assistants for other businesses at demo.okanaganaiconsultants.ca. Those chats are saved the same way but kept for 30 days, then deleted. Contact details typed into a demo aren't sent to anyone.

How we use it

We use these details to reply to you, to keep a record of our conversation and to improve the chat assistant's answers. We don't sell them.

Services that handle your information

Cloudflare hosts this website, stores chat conversations and delivers form and chat messages by email. Those messages are stored in our Google email account. Chat messages are sent to OpenRouter, which passes them to an AI model provider to generate replies. These companies may process information outside Canada.

To keep out spam, the contact form and the chat use Cloudflare Turnstile to check that a person is using them. It looks at technical details about your browser and device, and usually runs without you seeing anything. Cloudflare uses this only to tell people from automated programs.

Analytics

We use Cloudflare Web Analytics to count visits and see which pages are used. It doesn't use cookies to do this. We use the totals to improve the website, not to identify individual visitors.

Your choices

To ask what information we hold about you, correct it or ask us to delete it, contact regan@okanaganaiconsultants.ca.